Privacy
Privacy policy
We collect only the information needed to respond to requests, manage membership, verify payments, and keep reliable records.
Information we may collect
Depending on the service, this may include your name, phone number, email, general location, counseling concern, membership details, and payment proof.
How we use your information
We use it to contact you, provide guidance, review membership applications, verify payments, prevent duplicate or false records, and keep required audit records.
Who can see private information
Only authorized staff with the correct role can access private counseling and payment information. Public member pages show only information approved for publication.
How long records are kept
The organization uses this retention period: 12 months. Membership-number and approval records may be kept longer to prevent number reuse and protect the accuracy of organizational records.
Your choices
You may ask us to correct inaccurate information or explain how your information is being used. Some records may need to be kept for legal, audit, or membership-number purposes.
Protect your information
Never send passwords, OTPs, bank PINs, or unnecessary identity documents. The website does not ask for them.